Pool Rules & Safety Regulations

General Rules

• Follow Staff Direction: Please follow all instructions provided by aquatic staff and adhere to posted signage. Lifeguards have the final authority on-site to ensure safety.

• Incident Reporting: Report all injuries, incidents, or safety concerns to aquatic staff immediately.

• Medical Conditions: Patrons with serious medical conditions (e.g., seizure disorders, heart conditions) are strongly encouraged to consult a physician prior to using the pool.

• Prohibited Conduct: Running, fighting, or any behavior likely to cause injury is strictly prohibited. Violence, foul language, intimidation, and abusive behavior will not be tolerated.

• Substance Policy: Persons under the influence of drugs or alcohol are not permitted in the facility.

• Diving & Flips: Diving is permitted only in designated areas. Flips or back dives from the pool deck are strictly prohibited.

• Food & Glass: Food, gum, and glass containers are not permitted on the pool deck or in the change rooms.

• Lane Etiquette: Swimmers must stay on the right side of the lane and swim continuously, except at the pool ends or as indicated by signage.

• Emergency Procedures: If a lifeguard blows their whistle for an emergency, please exit the water immediately and follow all staff instructions.

Health and Hygiene

• Shower Requirement: All patrons must shower thoroughly before entering the pool.

• Illness & Open Sores: Patrons experiencing flu-like symptoms, diarrhea, vomiting, head colds, or ear/nose discharge should not enter the pool. Access is also restricted for those with open sores or bandages.

• Attire: Clean, appropriate swim attire is required (e.g., non-transparent material covering the genitals). Underwear is not permitted as swimwear.

• Diaper Policy: Infants, toddlers, and persons with incontinence must wear a leak-proof swim diaper and/or elastic swim pants under their bathing attire.

• Footwear: Outside footwear must be removed before entering change rooms or the pool deck. Non-slip, supportive deck footwear is recommended.

• Mobility Devices: Outside mobility scooters or wheelchairs are not permitted on the pool deck. Please consult staff for facility-compliant alternatives.

• Hygiene & Grooming: Spitting or nose cleansing is prohibited. Personal grooming (nail clipping, shaving, hair dyeing) is not permitted anywhere in the facility, including showers, saunas, and steam rooms.

Supervision of Children

• Active Supervision: Children aged 7 and under must be accompanied in the water and remain within arm’s reach of a parent or guardian (minimum 16 years of age) at all times.

• Supervision Ratio: The maximum ratio is three children (aged 7 and under) per one parent or guardian.

Change Rooms

• Privacy: Patrons must remain clothed in the universal change room unless they are within a private change cubicle.

• Accessibility: Designated accessible change rooms are reserved for persons with disabilities.

• Security: Please lock all belongings. The City of Greenwood is not responsible for lost or stolen items.

Photography and Electronics

• Recording Devices: To protect the privacy of our guests, the use of cameras, smartphones, or any recording devices is strictly prohibited in the facility without prior City approval.

• Zero Tolerance Zone: Recording devices are strictly prohibited in change rooms and washrooms at all times. No exceptions.

Code of Conduct

Our goal is to provide a friendly, safe, and inclusive environment.

• Respect: Treat all patrons, staff, and volunteers with respect. Value the diversity of beliefs, opinions, and backgrounds of others.

• Facility Care: Treat the facility, equipment, and others' belongings with care.

• Environment: Ensure your conversation and behavior are appropriate for a family-friendly public space.